Privacy Policy

1. Information We Collect

• Personal details such as your name, phone number, email address, and profile information
• Transaction details when you book or pay for services through our platform
• Technical information such as your IP address, browser type, operating system, and device data
• Usage data including pages visited, time spent on our platform, and features accessed

2. How We Use Your Information

• Connect artisans with customers in need of their services
• Provide customer support and respond to inquiries
• Facilitate secure payments and transactions
• Improve and personalize our platform and services
• Send important updates, notifications, and promotional messages (with your consent)
• Comply with legal, regulatory, or security obligations including fraud prevention

3. Data Sharing

We respect your privacy and do not sell personal information to third parties. We may share information only in the following cases:

• With payment service providers for the purpose of processing transactions securely
• With trusted training or service partners to enhance your experience
• With regulators, law enforcement, or authorities where legally required

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy. Retention may also be required to meet legal, tax, or regulatory obligations. Once data is no longer needed, it will be securely deleted or anonymized.

5. Your Rights

• Request access to the personal data we hold about you
• Ask for corrections if your information is inaccurate or incomplete
• Request deletion of your personal data, subject to legal or regulatory obligations
• Withdraw consent for data processing where consent has been previously provided
• Lodge a complaint with a data protection authority if you believe your rights have been violated

6. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your data from unauthorized access, loss, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security of your data.

7. International Data Transfers

As we operate in both the United Kingdom and Nigeria, your personal data may be transferred and processed across borders. We ensure such transfers comply with applicable data protection laws.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.

9. Contact Us

For questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• UK: support@artisanshub.org – MensayHub Ltd, UK
• Nigeria: Admin@artisanshub.org – Mensay Enterprises Ltd, Nigeria